Embrace | Pet Insurance Review

My GSP has had several issues that are difficult to diagnose and we seem to be going through process of elimination with his Vets. There are no words to describe the help and assistance I have received from Embrace. They go above and beyond as far as customer service, prompt attention to claims and just all around a great company!

Easy way o file claim

We had an incredibly frustrating experience with Embrace Pet Insurance. Their policy coverage made absolutely no sense. Despite paying thousands in premiums, none of the care for our two bulldogs was covered because they used "similar symptoms" from their initial waiting period to deny every single claim. They apply symptoms universally across all claims, which feels like a loophole designed to avoid paying out. What’s worse, our premiums went up mid-policy, adding insult to injury. When we decided to cancel, they tried to offer us an even higher premium to stay, that would cover more. It’s clear they care more about profit than providing actual coverage. I’m shocked that USAA refers them. Based on our experience and many similar complaints from others, I wouldn’t recommend Embrace to anyone. Save your money and find a company that truly supports pet owners. Embrace, you don't need to reply to this review. This is for others not you.

Quick & easy. Telephone assistants very knowledgeable who answer promptly and easily answers questions. No need to constantly repeat yourself.

We had a very catastrophic event with my dog. After surgery and hospital the cost was over 14k. They reimbursed me just at 12k. I felt the claim was handled very expeditiously and fairly. Unfortunately our dog passed in recovery :(.