Embrace | Pet Insurance Review

Disappointing Post-Sales Experience My experience with their post-sales service has been incredibly frustrating. Despite making numerous calls and sending recurring emails to their customer service team, my claims remain unprocessed. Each time I contact them, only some issues are addressed, and I'm still waiting for resolution on several claims since September 2nd. Today is 15th of Nov and solely 1 claim out of 10+ is finalized. It seems like there might be an internal tactic to delay payments, as this isn't the first time I've encountered such issues. Additionally, their prices have been escalating significantly each year, which only adds to my dissatisfaction.

At our renewal, our rates DOUBLED- even for a puppy that reached one year old at renewal time with NO claims or pre-existing conditions. Shop around- there are better alternatives than Embrace.

By far the best pet insurance you can get. It can be difficult sometimes when establishing your vet with your insurance but it is SO WORTH IT. The reps are always kind and quick to help when I call with a question.

My dogs have been covered by Embrace Insurance for many years, and I’ve been immensely grateful for the peace of mind and Embrace’s terrific customer service. Financials are handled efficiently, questions are answered quickly and knowledgeably, and customers are treated thoughtfully at times that are often very stressful. Embrace Pet Insurance gets my heartfelt recommendation!

I did not have a great experience with embrace. They considered my dog’s surgery a pre existing condition which it wasn't, so didn’t cover any of it. Not even the doctors visit….Was told I should have tapped the conversation that said it was? Who does that when looking around for insurances. So they did a bate and switch on me. I tried for three weeks to get pre approved and they kept telling me they needed more paper work and that my doc wasn’t sending when I was at my doctors office and watched them send. Then it came time for the surgery and I had to do so I did and then all the paper work I did for three weeks was no longer good because it now becomes a claim so I did everything they asked and in 5 hrs I was denied. Amazing couldn’t get pre approved for three weeks but got denied in 5 hours!! I definitely would have picked lemonade or one of the other insurances. I will wait for my year to be up and switch insurances. My dog is doing great that is the most important thing to me.