2
out of 5
POSTED: | BY: HK
Embrace is great with initial response but…
**Update** while they did reach out and correct the issue for the wellness claim. They opened a second claim, which they explained to me that they had to do it this way. However, they opened the second claim and put it was for wellness AND that my cat was hit by a car, which isn't correct. He was not hit by a car. It was a simple wellness claim for a neuter procedure.
Embrace is quick to reimburse you for covered claims. I was very pleased at first but my one wellness claim from November is the reason I only gave 3 stars. The adjuster on that claim is non responsive. All info was provided and still no response from her. All other claims have been great.
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