Embrace | Pet Insurance Review

Embrace has always been a great company to work with. Typically responsive and everyone I have spoken to on phone has been polite and professional. Claims are not difficult to submit, but would be easier if much of the information could be entered on one page, rather than several.

My experience with Embrace insurance itself has always been outstanding. My experience with Embrace IT is terrible. For the second time, after almost an hour of going thru the web instead of the portal to try to get into my account, I was finally able to submit my claim. I have called Embrace Customer service. They have successfully changed my password. I have erased all cookies as they advised. Turned off and restarted my device as advised. Still I get an error message— all apparently because 2 months ago I accidentally mistyped one letter in my user ID. If I have to forever pay the price for this I may not be able to continue with Embrace. I wish Embrace would straighten this out!

This is the first time using pet insurance & submitting a claim. I found the "claim" process straightforward after first making sure the pet's invoice had been scanned into computer. However, did have questions as to what to put for "diagnosis" so did contact my veterinarian's office for asssistance/clarity since the invoice does not have "diagnosis" listed. I find the constant e-mails (AI generated?) to be a form of harassment/intimidation as if I am a bad person to adopt or have elderly animals. Further, constantly reminding me about "pre-existing conditions" in many of those of e-mails makes me think Embrace Pet Insurance only cares about collecting their fees, etc. and NOT the pets' care and health. I believe Embrace can and should be expected to act in a more professional manner towards new customers/subscribers. In short, less intimidating e-mails disguised as informative until after first claim is submitted by pet owner would be appreciated. Embrace can always be more "informative" after initial claim processing.

I've had a great experience with Embrace. I have a 2-1/2 year old Corgi and covered her from 6 weeks of age. During her first year, she had some very expensive illnesses, two of which required hospitalization. Embrace paid my claims fully and promptly. I also had Embrace on my Sheltie before her. When I lost him at 13, I compared money spent on premiums vs money received for claims, and I came out a little ahead on dollars, not to mention the peace of mind of knowing I could give him whatever he needed. I HIGHLY recommend Embrace.

Easy, straightforward submittal process.