3
out of 5
POSTED: | BY: janet brown
Felt like retaliation
I’ve had Embrace for 9 years. The rates appear to go up yearly. A few months ago i sent a note telling them their automated system misdiagnosed my dog’s problem. Almost immediately someone at Enbrace contacted my veterinarian and requested my dog’s entire medical record. I was cc’d. They then denied my claim of lameness for reimbursement of Carprofen, stating that the med was for treating a pre-existing diagnosis.
I recently contacted them and asked that they find a way to lower my monthly premium. She agreed, lowered the premium $20 but in exchange I had to agree to a higher deductible.
I am seriously looking for a different insurance company.
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