2
out of 5
POSTED: | BY: T Pow
Salesman Upsold me and Lied
So far, I have not had a good experience with Embrace. I was outright lied to by the salesman I spoke to prior to signing up. They claim they record phone calls, but when I reached out nobody was willing to go back to the call and verify what I was told. Because no pet insurance companies cover pre-exiting conditions, I feel like I'm stuck with them now because I'd have to start from square one with any other company. We're definitely stuck with them for a year, because I was given misinformation about the Wellness Rewards program. Be careful signing up for that because they can charge you for it if you want to cancel. I didn't even want it but the salesman upsold me and lied about it.
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