Embrace | Pet Insurance Review

They bank on our ignorance, naivete. Like many of the other pet insurance companies out there, they don't cover the necessary stuff for pet well being. Like spay and neuter, which can be very costly but is necessary for the longevity and overall good health of most pets. They only cover emergencies --and there are caveats to that. Everything else is "wellness" and they only cover $250/year. When I went to cancel this policy, the customer service rep brow-beat me, talking over me for goodness knows why and refused to listen. I had to get nasty and tell her that this talking over me and brow-beating me into wrongness wasn't helping anyone, I'm an unhappy customer who wants to end the relationship. Enough said! Pet insurance should help pet owners lessen the financial blow of veterinarian costs. Instead this company is like human health care --lacking.

My cat Emma passed on June 1st of this year. There were several claims during the time that she was being treated. Embrace handled these claims very efficiently and processed in a very timely manner. I decided not to cancel my policy until all the claims were processed. I contacted Julia at Embrace who was very professional, courteous and knowledgeable and acted in a timely manner. I hope to get another cat or 2 someday and I will definitely go back to Embrace for pet insurance!!

It was very easy to submit a claim for our dog's care.

Wow! Really did work. I thought I was going to get ripped but I didn't. Read carefully so make the best selections. If you're a new pet owner and going for the works on your first visit, select a higher deductible than 300 for the wellness plan...it'll be worth it.

50 minutes on hold is unacceptable. If I could have managed it off the app I would have but they made me call. A customer shouldn’t wait that long.