ASPCA | Pet Insurance Review

I have had this pet insurance for over the past 16 years for all my pets and I had always been okay with their response and help. Unfortunately the past few years have been extremely disappointing. I am currently on hold with the company at this present time..it is now 48 minutes waiting on hold, and this is not unusual anymore, in fact I would say it is the norm. I also have to follow up on claims, check the status.. question the reasons for denial, as they don't make sense. The most recent and very distressing incident occurred when I had to bring my16 year old cat to the emergency room on Christmas Eve,he was very ill and sadly the decision was made to euthanize him. I was extremely upset, my buddy was no longer with me. Later, I did submit a claim for the vet visit, I had to make approximately 10 phone calls as they kept sending emails that they didn't have enough information. They only reached out to the vet once until I requested them to. I found many of the interactions with the agents at the ASPCA to be less than one should expect, especially as they are speaking with customers who have sick animals. I am now on hold 55 mins!!!! Is this acceptable? I still do not have a satisfactory response for my claim, and they are still charging for insurance for my cat who has passed. Very Frustrating dealing with this insurance company! It is now 60 mins...still waiting to speak with someone ! Little update...just left this email while waiting to speak with someone...still on hold..1hour and 25mins now!!!!!

Very easy sign-up

I have gotten nothing in the mail with any proof of coverage or how to use the insurance

Getting real expensive and takes over a month or longer to get reimburse. It is still good insurance.

I filed a claim a week ago. They are asking to send my pets records from 01/10/2022. My vet, VCA Noyes has responded twice now by sending the information requested. I personally do not have his records. All records are on file which was sent by VCA Noyes.