ASPCA | Pet Insurance Review

Let me you about my experience as a loyal ASPCA Pet Health Insurance policy for 11 YEARS. I was just bullied and threatened by an agent/underwriter. I called asking about coverage benefits for my dog "who is 11, pushing 12, and not getting around as well as normal.” I was told that my dog would have a preexisting condition and therefore ineligible for alternative care. I asked what preexisting condition. The AGENT - NOT the VET - then diagnosed my dog as "arthritic." I countered and said that the dog has NEVER EVEN been seen for ARTHRITIS. The agent/underwriter then made a threatening statement and said that I had admitted my dog wasn't moving around as fast as normal and that the underwriters will review this phone call and any veterinary notes. If there is one mention of "arthritis" she told me the animal will not qualify for a comprehensive plan that covers alternative therapy. What a rip. And to think I've actually recommended this corporate, monster machine (that preys on the emotions of pet owners) to others. NEVER. AGAIN. ASPCA, I hope your'e recording.

I specifically got this insurance because I noticed that Spay was a covered surgery. I just had my dog spayed, with costs for complications, and called for another reason, only to discover the spay was NOT covered. I was under the impression it was covered under my current plan....the specific reason for using this insurance. I'm really not satisfied to have a policy that piecemeals these types of costs. Somewhere along the line, information was not accurately conveyed. Not a happy camper and may not stay with this insurance.

All good experiences with ASPCA pet insurance so far, really easy and usually pretty fast to process claims and seems to be done fairly so far. So relieved I insured my cats from day one hoping to never use it as you just never know and sadly I did need to use it, but really helped with that aspect of the worry thankfully.

Like any insurance policy, ASPCA gives me piece of mind in case life happens! My dog is most important to me and it’s so wonderful knowing that I have ASPCA on my side when I most need them. Thank you from the bottom of my dog mom heart ❤️

Filing claim was very easy and it was processed promptly. Representative even followed up to see how my dog was doing.