AKC | Pet Insurance Review

Today I would like to thank Nicky for answering all of my questions and more on several of my recent claims. She was kind and professional and explained everything to me and left nothing out. When I got off the phone I had a clear understanding of what was covered and she also took the time with me that I needed to truly understand the claim process. I told her I was new at this And she said that it was fine and she would walk me through it. I can’t say enough good words about AKC.

We have had AKC insurance for over 10 years. It has been excellent as far as coverage and response. We had one dog with many health issues. Without this insurance she would not have lived the many years she was able to.

Kat eagerly assisted me in clearing up a claim error. She promptly (& securely) responded to every one of my emails. After a thorough look over she was able to advise me how to correct the situation. She was polite and pleasant through every step of the process. ***** 5 stars I am also very pleased with my AKC Pet Insurance. ***** 5 Stars

We have recently added two dogs to our family, and insured them both. But as they were months apart and I was new to the world of insurance for my pets, I was very confused when we combined their policies. Michaela was very helpful with me on the phone, helped me combined the puppies policies, and was even able to recommend to me the best way to insure them. When the drafts came out of my account, I was again confused. I emailed in and Michaela again was very quick to respond, and very thorough with her explanation. I am so very thankful for her help, patience and understanding as we venture into insuring our purebred babies.

We've had AKC Pet insurance for several years. Our dog recently started having intestinal issues, so we had a series of visits to the vet. Unfortunately the source of the problem hasn't been determined, so we're still working though it. I was thankful we had insurance, and to be fair, they did cover 3 of the 5 claims. That's why I'm giving them 2 stars instead of 1. However, they are asking for more information about the remaining 2 claims. Normally this would seem reasonable, but the problems with our dog began in April of 2021, and they are requiring EVERY medical record dating back to January of 2019. All of this for two $20 claims. I don't have every medical record going back that far, and I've switched vets so I don't have access to the prior vet's records. The dog hasn't had any ongoing issues, but they're making it very difficult to satisfy their requirements.