AKC | Pet Insurance Review

I bought an AKC insurance with the optional Breeder Coverage Endorsement. I was hoping that it will help in case I need it. Well, they just collect the money and don't even look at the claim, denying it right away. I had to call them, and after a long conversation with an agent, she send me an appeal form that I had to submit with a vet's records and I did. In a few days, I received a new explanation of benefits with a denial code D13 - Fees to diagnose or treat any illness or injury related to breeding, pregnancy, whelping, and nursing, unless you purchase the optional Breeder Coverage Endorsement. Are you kidding?? I was paying extra money every month for that coverage... I called them again and they said that they will send me a new letter with a new denial code and hunged up on me. Horrible insurance company!

I am so happy and satisfied with my AKC pet insurance. My English bulldog is 6 months now and has undergone surgery on his eyes. He developed cherry eye. He was suffering and has been to eye specialist several times. My insurance responded within 2 days and paid 80% of my claim. I would highly recommend AKC pet insurance. They are very professional and always send an EOB so you can what was paid. Thank you

Sent this feedback to the company. Clearly they didn’t read my email and asked me to post it on this forum. Your wish is my command. I just wanted to thank your company for saving me money. I registered my dog for breeding just before he rebroke his leg. I didn’t even know I was getting insurance with the registration until after his ER trip. I called and they said wait until I was done with getting his second opinion and procedures for his leg. Thankfully I was able to file my claim within your 30 day free insurance time. Your company has shown me that continuing coverage for my dog would only waste my money as you covered absolutely nothing. Comments on reply: Kaylagh, He broken the same leg for a second time but you only reached out to the er veterinarian and not his normal veterinarian who I clearly stated I received a second opinion from and preformed his surgery required. Additionally your company ASKED me to post my review on my experience with your company on this website because you didn’t actually read my email to you. I’m sorry your company doesn’t like my honest review. It won’t change my opinion about your company’s work ethics. If we were talking about a human rebraking their leg their insurance would cover it.

I called AKC Pet-partners and spoke to a very nice lady named - Nicky on 03/11/2022. She walked me through the whole process along with my mistakes, she was able to help me forward a claim and invoice via cell phone. Nicky, thank you for being so courteous, patient and professional with me. Jane V.

This was the absolute worst pet insurance company with terrible customer support. This team will make it impossible to submit a claim and will scam you out of any reimbursement possible. I had an issue with a claim that I was supposed to be reimbursed on and they came up with every reason it wasn’t valid, even though it was. I asked to speak with a supervisor to help rectify the situation and they told me a supervisor would call me back but they never did. I will never use this company again. I’m so disappointed in the AKC name after this experience.