Okaloosa Animal Clinic

I have used Dr. Conrad for years. Her bedside is comfortable and straightforward. She is a good vet

Took my new kitten for her first exam and shots. Dr Conrad and her staff were very professional and thorough as always. Been bringing my fur babies to Dr Conrad for many years and have never been disappointed. Highly recommend!

Thank you to all of the staff for taking such good care of my cat. He is part of our family and the staff made us feel so secure in all that they did for them. Would recommend

UPDATE: I previously left a glowing review for this clinic because I had always had good experiences here, but unfortunately my most recent experience has completely changed how I feel. I booked my dog’s appointment over 6 months ago specifically to have an oral mass excised because it has continued to increase in size. The day before his procedure, I asked for an estimate and was surprised when the treatment plan I received was primarily for a dental cleaning with possible extractions. The mass excision, which was the entire reason this appointment was booked, wasn’t even included on the original estimate. After I questioned it, the treatment plan was revised. I was also confused by the extraction charges because I had never been told my dog needed any teeth extracted. When I asked, I was told they wouldn’t know whether any extractions were necessary until dental X-rays were performed during the cleaning. I ultimately decided I wanted to proceed with the mass excision without the additional dental services. At 4:41 PM the evening before his scheduled procedure, I received a call telling me his appointment was being canceled. The receptionist told me Dr. Conrad did not feel it was “worth it” to do the mass excision without the dental cleaning and offered to schedule another appointment for Dr. Conrad to evaluate him again. What makes this especially concerning to me is the estimate I received. The revised treatment plan listed the epulis excision at $11, while the dental cleaning was $669–$735.90 and potential extractions added $317–$517. I understand that these dental services may be recommended and that the extraction charges were included in case X-rays showed they were necessary. My issue is not that additional treatment was recommended. My issue is that after I declined hundreds of dollars in additional dental services, the procedure I had scheduled more than 6 months ago was suddenly not “worth it” to perform by itself, and my appointment was canceled less than 24 hours beforehand. I can’t speak to the reasoning behind that decision, but given the significant difference in cost between the excision listed on the estimate and the additional dental services, the way this was handled does not sit right with me. If the dental cleaning was medically necessary in order for the mass excision to be performed, that should have been clearly communicated when the appointment was scheduled. Instead, I waited more than 6 months for an appointment to address a growing mass, only to have it canceled the evening before and be told I could schedule another appointment for him to be evaluated again. I’m extremely disappointed because I previously trusted this clinic and spoke very highly of them. I completely understand a veterinarian recommending what they believe is best for my dog, but I also expect clear communication and transparency—especially before waiting more than 6 months for a procedure.

I highly recommend Okaloosa Animal Clinic! Dr. Conrad is very thorough and always provides great detail about whatever the reason for the visit may be. The staff is always friendly, and I've never had to sit and wait in the waiting room when I arrive on time for my appointments. I am thankful to have such a great vet here locally to care for my pets.