Vetco Total Care

My wife, my son, and I took our pug, Banditt, to the clinic today, and we had an excellent experience. We were warmly welcomed by the front desk staff, the veterinary assistant, and the veterinarian. The complimentary consultation lasted about an hour, and we never felt rushed. They answered all of our questions, performed a few procedures, and treated Banditt with great care and compassion. We left very satisfied with the professionalism and kindness of the entire team. We would definitely come back and highly recommend this clinic to anyone looking for an excellent veterinarian in the Clermont area.

Really impressed with PetVet365 and their whole approach to veterinary care. The clinic feels welcoming and low-stress, and I love that they focus on making pets feel comfortable instead of anxious. Being able to stay with your pet during everything made the experience so much better. The staff was friendly, attentive, and compassionate — especially Gabbi, who was fantastic!

I take my two dogs here and it's always been excellent. It's usually very quick visits. Staff is knowledgeable and clearly love dogs.

I am writing to provide feedback regarding the substandard care provided to my puppy. The front desk staff was consistently dismissive and failed to record critical health updates during my calls. Furthermore, after being personally instructed by the veterinarian to follow up on Monday, I was informed the vet was not in the building and received no return call for over 24 hours. When I reported my puppy was improving and requested to hold off on a prescription, staff offered zero medical guidance, treating the situation as a lost retail transaction rather than a medical consultation. The medical protocol provided was also inadequate. The simultaneous introduction of gastrointestinal food and probiotics without a transition period to a 3 month 6.1 pound shi-poo caused severe digestive distress and "pudding-like" stools. Since ceasing your clinic’s protocol and switching to a balanced diet, her condition has stabilized to a healthy, shaped, soft stool consistency. My intervention allowed her to successfully gain weight to 6.4 lbs; had she remained on your prescribed regimen, I am confident she would have continued to lose weight. Due to this lack of professional follow-through and the poor results of your treatment plan, I have moved my care to a provider that offers transparent assessments and competent medical management. I will never return to another Vetco in my life. While the vet was nice and polite never calling back and not being in the building is a strike for me as a new puppy mother.

Vetco Total Care Animal Hospital Clermont FL gave excellent care to my 12 week old Yorkshire Terrier puppy. Nate the Vet assistant and Dr Keener were very kind and knowledgeable and I felt very confident in my puppy’s care. The follow up call by Dr Singh was informative as well. I highly recommend Vetco Clermont for pet care. Thank you !