Spot | Pet Insurance Review

Just...wow. So we got a lab puppy (ie: a vaccum cleaner with legs that barks) two years ago and remembering how I had to use funds in my 401K for my last pet for a surgery, I immediately purchased Spot Pet Insurance. It wasn't random: I researched, read reviews and thought this one would be best. And then for two years, I never used them. I paid auto deposit every month and just thought I'd be doing this until my blond tornado was 10 or so and needed something replaced (hips, knee, brain...he's a lab). Welp, being as he's a lab, he ate...something. We think a poison toad (he likes to carry frogs in his mouth from one side of the yard to the other and let them go--like a Frog Uber or something). And he got sick. REALLY sick. Like blood all over the carpets and refusing to eat ANYTHING sick (if you've ever had a lab, you understand why the eat refusal is cause for alarm). Our vet saw him and immediately sent him to Emergency Services where he spent most of the weekend. Had we not taken him, he would not have survived. But the bill...it was thousands of dollars. It was the vacation money we planned for next week. So I nervously filed my first claim with Spot, wondering if I would see anything. A week later: 80-percent of my entire bill is direct deposited into my account. All I did was upload the vet bill. No forms, no phone call, no accusations, no arguing, no requests for additional information: just approved immediately and paid immediately. So yeah-Spot gets five stars. I'd give them more but it's not allowed and also my dog would probably eat those too. Anyways--never been so happy to have a bill on auto pay in my life! Saved the day and my credit card! AND--we leave for that vacation in two days!

Spot has been amazing! I tell people all the time to get SPOT pet insurance. I wish human insurance worked similarly. They are easy to work with and seem to share the love of animals just as we do. They really are here to help and do what's best for your pet! We highly recommend!

I used SPOT insurance with a pet. They were responsive to paying claims and signing up was easy. Two incidents, however, made my give this business three stars. One, we received a claim check twice. It looks some undertaking to ask what they wanted to do with the duplicate check. Secondly, due to a change in family circumstances, we had to rehome a pet and asked for SPOT to transfer the insurance policy - per their coverage agreement to the new family. They agreed to do so, however, the hassle of getting the paperwork done was ridiculous. First, there is no available way to have a transaction without being on the phone for transfers. They stated it was a legal matter. I am not sure if that is accurate. Also phone transactions make it difficult if you are hard of hearing or deaf. When asked to conduct this transaction via email, I was told to use a translator service for the Deaf. Also, when you call you get moved from person to person - each with a different story or different way of conducting business. So, I am giving SPOT four stars due to this "behind the scenes" concerns.

The claim was sent out to me so quickly!! I had my vet appointment 7 days ago, I think I waited until the night evening to submit the claim and by 8:00 am this morning I had a deposit!!!! Amazing.

After a very expensive trip to the emergency Vet, I filed my claim and was reimbursed for most of the out-of-pocket expenses directly into my account within a very short period of time. It was a true blessing, and I couldn't be more pleased with my decision to purchase the insurance for my pet. Thank you, Spot Pet Insurance!