3
out of 5
POSTED: | BY: Amanda Eastham
Spot has been helpful in some ways
Spot has been helpful in some ways. They do not seem to actually review high cost concerns, and you have to appeal for reimbursement. Such as last year my dog needed a root canal, which Spot will cover the tooth being pulled but not a root canal, however it being a broken K9 it was not recommended to be pulled by either vet. Spot did not want to cover any of the procedure because it was labeled as a root canal, even though they would’ve covered almost the exact procedure if the tooth was pulled, ie sedation, images, medications, etc. Spot also does not provide any information why something is or is not covered/reimbursed at the end of a claim. You have to go through their customer service to get answers on any claim. Now that there are several other pet insurance companies, I will be looking into others to see if there is better or easier coverage.
Read more on Trustpilot