5
out of 5
POSTED: | BY: Wendi Pencille
So far I've been incredibly impressed…
So far I've been incredibly impressed with the level of service and the simplicity of SPOT pet insurance processes. I work in the technology field so I know the tendency to go with AI and automated service for as much of the process as possible to keep costs low. I was impressed that I was able to speak to an actual person very quickly when my questions were not included in the FAQ pages. We experienced a nearly fatal accident with our dog just a few days after the insurance went into effect. I'm waiting to see how the process goes forward. Knowing the amount of her care exceeds what I ever expected to pay for her veterinary services, I expect a certain amount of investigation by the SPOT team. But after that concludes I want to see if the service level changes. Update to come. Stay tuned...
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