Sonnet | Pet Insurance Review

Feels like a bit of a rip off. Pricing was not clearly communicated to me (probably was to the company but buried somewhere in documentation). I felt I had to pay extra or more than needed at times when making changes to my insurance. Ended up paying an additional $200 or so for my car because I was a day or two from cycle date of the month. And for my home insurance there are 2 random months the price is more for a reason I still don't know, the customer service person didn't really clearly explain it. Anyway, just leaves a negative vibe in such a way that it is now hard to recommend Sonnet to people. Sucks because they were great to start but the experience fizzled out.

Better than the rest but not great. The agents can't provide discounts or explain how the policy price is determined. If you change credit cards it takes them forever (15 days) to switch your payment to a new card, if they charge an old expired card you then have to wait 10+ days for them to retry the charge rather than the agent manually getting it to reattempt. Their phone support is fairly useless as the Sonnet program is mostly automated. Their per vehicle pricing is super skewed, a 93 high value Mercedes costs 60% less to insure than a 99 Corolla. Overall not a terrible company, but some changes would be great. Only real benefit is the online system and being able to get insurance on a Sunday or at midnight.

Customer service was helpful and helped with my issues.

Great rates!! Quick & easy application process and the app makes it super easy to access your account.

Heard great things about Sonnet insurance and did some shopping around for renewal insurance. The online quotes and ease of payment options and competitive rates are 2nd to none. To change address etc is so easy and quick, I will no longer need to shop around for insurance as Sonnet has met amd exceeded my expectations.