Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company
I was initially very impressed with Sonnet, especially in terms of the ease of set up and seemingly great customer service around switching provinces. However, when I neglected to change my drivers license number, my policy was cancelled. When I contacted them with the new drivers license information to rectify this, I was assured it would be fixed. I was not notified when my policy was not reinstated for whatever reason, and have been fighting with customer service since*, repeatedly being told that they are prioritizing this system issue. Since finding out my policy was cancelled, I have gotten insurance elsewhere, and most recently when contacting Sonnet, was only told "Sorry for the inconvenience."
*including contacting both the chat and email listed in Sonnet’s comment below
Ya u all say your happy and satisfied now with there service ..wait till u have to put a claim in ..I'm sure all your positive messages will change ..my son is still waiting with cooperation on time frame ..still no rental car..no word on if his car got paid out ...almost 2 months have gone buy...so good luck and pray to God u don't have to put in a claim ...I've never heard or been with a company where u wait almost to months for a resault..
Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company