Sonnet | Pet Insurance Review

Very bad service 5 weeks since my car was stolen and nobody call me from Sonnet and today i spend 4 hours try to talk to M.Jordan from claim depart. but no luck . talk with 4 different peoples and nobody can help me with that.

Company unable to mail me a document, after 5 attempts of sending it, over the course of 2.5 months, with my address being confirmed each time. No other solutions provided or even attempted. Rude customer service agents who abruptly disconnect from the chat instead of attempting to help. Many conversations via online chat, email and telephone ended in frustration and wasted time. This is a company that does not care one iota about their customers. If I can't trust an insurance company to get something as basic as mailing a document done, what good could they possibly do me in an actual serious situation? I would recommend anyone considering Sonnet Insurance to seriously rethink their decision. They're cheap for a reason folks, and you certainly get what you pay for.

I appreciate the fact that Sonnet gave me a quote and stuck to it where everyone else had failed to do so, I'm staying with Sonnet because of their honesty. The rest weren't so honest, Hard to trust a company that isn't honest or doesn't back their online quotes and if they can't do that I doubt they'll be there for you when you really need them.

I Dislike the fact that your quote was $120.16 per month gst inc., and then when purchasing it went up to $127+. It was not more than 5 minutes between the quote and the purchase. So I doubt the cost raised in that time. A bit scammy for a big insurance agency. Terence Martin

The most difficult part of exploring the "Sonnet" option for insurance was actually being able to speak to someone. Since we are seniors, we are less comfortable with online communications and needed to have contact with a human to ask a few questions. That took some time for sure but once we got through to Karan, the customer service was outstanding. He was thoroughly professional, knowledgeable and courteous and was able to answer all of the concerns we had about past claims and the impact on our Sonnet quotation. He provided us with an e-mail follow-up to further explain the process for us to follow and his contact information, were we to experience any further questions or difficulties. We are so happy that we read about Sonnet CEO Rowan Saunders in the Globe & Mail's "Best of" Business magazine and decided to pursue our home insurance with Sonnet. Because of the excellent customer service and quotation, we are now Sonnet clients.