Sonnet | Pet Insurance Review

Easy to use as everything is done online and the service is good.

Customer service is great! I am still enjoying my auto insurance for 3 years

I filed a claim on June 6th for damage relating to a pothole collision. The initial process was smooth however the troubles came after. After going a couple weeks without hearing anything I contacted them and asked for an update. I was told that the dealership had not been cooperating with their requests, and they would have to send someone in person to do an appraisal. I offered to go to the dealership to try and sort the situation out but the adjuster said the appraiser would be going there on the following Monday. On Monday the appraiser contacted me and asked where my vehicle was, I advised him it was at the dealership and he said he would be going to take a look at it. I said apparently they have been having issues with the dealership so would you like me to meet you there to help move this process along? He said no because he wasn't sure what time he would get there but said if he had any issues he would call me, I said perfect I only live a few minutes away so I will be able to get there no problems. He did not call me so I assumed everything went okay, on July 4th I emailed my adjuster to ask for an update. He said they were still waiting on the appraisers file to be completed, and that they would be extending my rental as needed. I said perfect, thank you. Today, I emailed again for an update to find he was out of office so I called, I spoke with some random miserable harpy. She was extremely rude, advised me that they still did not have an update as the dealership was not cooperating with the in person appraiser. I said this is ridiculous I've already told you guys AND your appraiser if the dealership is being uncooperative you need to tell me so it can be dealt with. She responded with Well we did tell you this on the 26th, furthermore your rental coverage expires as of today. and I said yes I'm aware however since then I have not heard anything about them being uncooperative and you are now telling me that they are, AND that you are revoking my vehicle rental. She refused to provide any details or resolution despite the fact that the actual guy assigned to my claim assured me the rental would be extended as needed. Now the rental company is calling me looking for the car to be returned at the end of the day because they were also shocked by the revocation. I explained to him that Troy was on vacation and this woman just randomly decided to go back on everything I was promised and that I was waiting for a supervisor to call me regarding the issue so he said they would let it go for now until I can speak with a supervisor. Terrible service. Someone has dropped the ball in this situation. I am not sure if it is sonnet or the dealership but it sure was not me. If the dealership is not cooperating why don't they have it towed to a shop that they normally work with? Surely that is cheaper than paying for a rental for an extended period of time.

I recommend sonnet to family because they are very organized and the app is easy to use. Also they premium is not that bad compared to most insurance company.

When I was in a car accident a few mo ths ago the service I received was top notch. I had constant updates around the status of my car, and a rental for a long period of time. My experience continued a few days after leaving this review! I was dropped by Sonnet with no reason as to why. I have an impeccable driving record and one accident in which I was not at fault.