Sonnet | Pet Insurance Review

Very helpful great service and extremely polite.

The customer support I’ve received has been abysmal. I’m still trying to understand charges I’ve received that I don’t know what are for with new tenant insurance. I was also mislead by them as to what happened with my auto policy. I was charged, received an email saying a had auto insurance, then the policy never actually showed up in the app. I wasn’t given any clarity on the situation and truly did not even know if I had auto insurance for almost a month! I was eventually refunded and if I wanted auto insurance I had to go through the entire process again but I only found this out after multiple live chats and emails with the support team. Just incredibly frustrating and disappointing as so much time and energy was wasted trying to figure this all out using a company that prides itself on a “simple” online user experience. I can picture sonnets reply to this already, encouraging me to reach out to their live chat if I need support even though reaching out by chat and email (still waiting on a reply) has been a massive waste of time.

Cheap prices and great help via the phone.

An extremely competent company to deal with, agents are first class knowledgeable, going out of their way to solve any problems. In my case it was first contact resolution.

Sonnet has been consistently great. I'd give a 5 star because there is always room to grow. And if there are too many 5 star ratings it always seems fake.