Sonnet | Pet Insurance Review

Sonnet Assurance Auto, leur représentante Mme Kimia m'a aidé rapidement à régler le problème de changement de compte bancaire pour le règlement des primes mensuellles à payer, merci

I got Sonnet insurance due to its value for money. After two years with the insurance, i was in a not at fault accident in Jan 2023. While it took a little effort to get going with the Adjusters. Initially i felt quite frustrated with the time it took to get me rental vehicle and it affected my ability to go to work. The car accident related adjuster Carlo Castillo initially provided me with innacurate information forcing me to upfront additional amount for the rental car insurance, which i paid. After i received my car repaired and rental was returned i then initiatied correspondence to understand why i was forced to pay additional insurance money for the rental, when i was in a no fault scenario. He agreed and refunded my money. The second adjuster Lynda Vandesange who supported my medical treatment has been excellent to work with and prompt with her correspondence. Admitted my impression of the Adjusters with Sonnet, Economical has improved. I feel confident that this company is fair and reasonable to work with and i will continue as a client with them, hopefully without any incidents. But we all know life happens. I think the Car accident adjuster could use more training.

Easiest and friendliest experience

Excellent customer service

Still waiting for a response from an accident that is well over a month old. Leaving me without a car. Zero contact since I put in the initial claim.