Sonnet | Pet Insurance Review

Stay away from Sonnet! I cancelled my policy with them in 2022 as I’d sold my property. They still charged me an annual fee in 2023. I called and found out they had not cancelled my account as I had been told. Because it was over the phone, I had no proof. I was assured again that the policy was cancelled and that I would not be billed. But if you can believe I was just charged in 2024. They told me I could go cancel online. But I can’t as i am living abroad and you can’t login to their website if you are outside of Canada. My bank has charged me $90 in NSF fees so far for their attempts to withdraw money. Sonnet refuses to refund me the policy payments. I was assured a few days ago that they would not make any more withdrawal attempts. But they just tried to withdraw again today and my bank can’t stop these withdrawals. It’s a nightmare. Stay away from them, I can’t imagine the stress they would cause if you actually made a claim! They steal money from you and the staff doesn’t know Sonnet’s policies so they mislead you and it will cost you! Also, Every time I emailed them with my complaint and requested getting my money refunded, they reply with an email that says they are so happy to help and all this “thank you for taking the time to email us”. Then they don’t ready your complaint. My complaint was that I couldn’t get a hold of them from abroad and I couldn’t login to my sonnet account abroad either. They responded to all my requests, above 10, telling me to call their 1-844 or to login for a secure chat. Both I couldn’t do from abroad. So they take my money and they claim to be an o lone company- but they aren’t available to communicate via email nor do they have any other way to communicate with those abroad. It’s criminal and they owe me over $1000 currently. Please don’t respond to me below with exclamation marks and insincere lines that are generic. It isn’t kind to take peoples money and then sarcastically or passive aggressively respond to a complaint below. Taking money from people affects their lives and isn’t to be taken lightly.

very fast to connect with customer service! all in all 5 star! very affordable insurance! wish you guys have a 24/7 hotline!! 🙏🔥

Very unimpressed with this company. I've had a rental insurance policy with them for 3 years and this year they send me an email saying they are not renewing my policy, no explanation or anything. I had numerous issues with them emailing me saying they couldn't take my payment and I had to update my account information within 3 days, even though nothing had changed with my bank account and there was always money in there. It happened at least 3 times within the last year. Even though prices look good it's not worth the hassle.

Everything

If I could give zero stars I would! Think twice and run the other way is the advice I would give anyone and everyone about Sonnet Insurance. At first I felt impressed and loved their straightforward / transparent process. I felt hopeful that finally there could be a trustworthy insurance company (an oxymoron). Did not take too long to see their true colours. I wanted to switch my insurance to a new home I would be renting and found out they would not insure the new home as it came with a risk (due to a fire it had previously). I got no conversation about this, no attempt to help me figure out how to obtain insurance, or any care whatsoever. The answer was - we can't do anything to help you! The agent literally told me to go find another insurance company!! Exact words!!! His explanation was - it is a risk and we can't help you. He could not explain the risk or elaborate on it. I asked if the property is a "risk" then why would Sonnet not just put a higher premium on it and try to maintain my business. Rep glossed over and didn't even try to answer. His go to answer was that Sonnet can't help me. They wouldn't even try! I expressed how disappointed I was in them and even asked why they would not work with me on figuring this out - the rep did not care in the least. Ignored my attempts to discuss. So, I have found other insurance now and will soon be cancelling remaining insurance with Sonnet and will never glance their way again. Imagine what they would be like if you had a claim? Just terrible, terrible, terrible. There are SO many options, including Brokers who will help you find the right insurance and compare companies and policies for and with you. Don't be fooled by Sonnet's ease and user-friendly online functions. Make the effort to find the best you can. Sonnet is NOT it!