2
out of 5
POSTED: | BY: ES
I set up my insurance online
I set up my insurance online. The price was great, and I was happy, so I signed up to insure my one care. A bit of time passed and then I went into my account and tried to add a car to be insured. I saw that the monthly rate changed too much and I was not interested, so I wanted to go back to just having the one car insured. I deleted the second car, and then when it went back to having just the one car covered, the cost changed by about 16$ per month. I had back and forth with customer service, who seemed to try to help, but they could not get to the bottom of it. I find it very strange that the amounts changed mid policy when nothing else changed. Same driver, same care, etc, They offered me a 50$ gift card, but I just wanted my original rate back. It made no sense how they could not override the price to match my original quote which was already charged to me for 1 month. I asked about cancelling my policy, since the cost for insurance was the same as another company that I already work with, but then I found out there is a cancellation fee. I feel very uneasy about all this and am not happy with how it ended.
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