Pumpkin | Pet Insurance Review

the online platform is easy to use. claim process is efficient and smooth.

The two illness/injury claims I filed were almost immediately denied. I had to go through an appeals process and in one instance file a complaint with the State Corporation Commission to get a response. They blatantly ignored timeliness in their policy, saying it could take 60 days to resolve an appeal when the policy stated 30. Ultimately, I cancelled. For the expense, there are better insurance providers.

Were professional, totally up-front with benefits, answered every question that I had and not pushy or intrusive.

The process was extremely quick and easy. We went to the vet on a Saturday. Submitted a claim on Sunday. The adjuster had a question on Wednesday. I was reimbursed, funds in my bank account on Friday! Super easy! So happy that after a lot of research I chose Pumpkin for our pet insurance.

My beloved kitty soul mate, Keester, became suddenly ill and required emergency and ICU care which, unfortunately, didn't work out and the only humane option was euthanasia. He had developed acute renal failure and went downhill quickly. I was totally in shock losing Keester to kidney failure I wasn't even aware of. There was nothing I wouldn't do to help him survive, but it was not meant to be. Twelve hours of emergency and ICU care cost $2100. Pumpkin provided compassionate support for me, and made complete reimbursement for the expenses incurred exactly as laid out in the policy. They even sent flowers to me at home after he died (a gentle and compassionate gesture at a time when I was consumed with shock and grief). I would still give anything to have Keester back in my life. But it is incredibly reassuring to have had the Pumpkin insurance policy in place for this critical event I never saw coming until it was too late. I thank the wonderful people at Pumpkin who never allowed me to feel I was just another policy holder and Keester was just another cat covered under a plan that cost them money. Frankly, I never expected any insurance company to care about anything except maintaining their bottom line by denying claims of policy holders. So I find them to be a real cut above any insurance company I've ever dealt with. As a person on a fixed income, I tend to overinsure because of fear that I won't have sufficient funds to cover veterinary expenses in case of emergency or long-term expenses for illnesses. I'm so glad I had this policy in place so I wouldn't have to worry about Keester getting the care he needed. As a responsible kitty mom, I would choose Pumpkin again for pet insurance I would never want to be without.