Prudent Pet | Pet Insurance Review

Speaking to Stephanie over the live chat and then over the phone was a pleasant and helpful experience. She was very knowledgeable and answered all of my questions promptly. It's clear the agents have a robust understanding of the policies they offer and are very capable of answering any questions or concerns brought forward. I had very specific questions as a Veterinary student regarding the coverage as it applies to my personal pet, and Stephanie answered all of them gracefully.

Customer service is always helpful especially Delaney,she explains so that it’s understandable

Rebecca was a very nice representative for your company. She explained every detail to me. I felt comfortable speaking to her about the policy and even added another pet to the policy. She’s an asset.

Customer service is excellent when you are singing up, though very very poor when it comes to questions about claims, especially the ones they unfairly reject without providing reason for.

This review is specifically for setting up a new policy which is quick and easy. You can choose your deductible and copay amounts to adjust the premium so it fits your budget and needs. That's great but what really matters is when something happens to your best friend, fur baby, or as some folks refer to them, your pet. Will the insurance really pay out when you need it? Well, this is our third doggie that had been insured with Prudent Pet and we wouldn't have renewed and insured additional pets with them if not. Our puppies big brother is also insured with Prudent Pet and he just suffered an infected cheek after jabbing himself in the woods with something or maybe being bitten. I submitted the claim last night 12/19/2024 with the receipts from the vet and an explanation of what happened. The claim was settled in full today 12/20/2024 and we will likely see the reimbursement before Christmas, based on our previous experiences. Was everything covered? Almost. There was $1.25 vet fee they disallowed and we paid our 10% co-pay but other than the $1.25 they covered 90% of the vet bill, reimbursing us over $275. They've covered TPLO surgeries for another one of our pups and we have never waited more than two business days for a claim to be processed and have always been reimbursed in less than a week. If you you have been considering pet insurance and were worried about finding a trustworthy company, you can stop looking because Prudent Pet is a partner you can trust.