Pets Plus Us | Pet Insurance Review

I have (had) coverage for two dogs. I paid the monthly premiums gladly knowing I had coverage for my dogs in case of an accident. Well an accident happened to my puppy. I called Pets Plus Us ahead of time to ask if it would be covered. I get a big vet bill and the claim gets denied. Not acceptable, Everytime I call the business I end up speaking to the same person who sounds like a robot and says the exact same things. DO not buy this crap insurance. I thought if it was endorsed by Costco it should be good. It's not. I hope Costco pulls their backing of this company. I cancelled both policies but I am out a couple years of premiums and now this vet bill. Very mad. Hopefully I can prevent others from having to learn the hard way.

I was using pets plus us and they refused to cover my last vet emergency. My dog ended up dying at that emergency. They refused to cover the bill because they felt that her vaccines were the cause and they would not cover. The manual does not say anything about this and they refused to budge. I would really never want to use this company again and would like to tell others to use another company.

Hi My 2.3 yo German shepherd developed 4 lumps on areas of his body . As a precaution, our vet reconnected removal . We are so fortunate to have insurance coverage for Angus with Pets plus. They provided a pre approval immediately.. The process was seamless . Hammond Plains veterinary were fantastic and handled sending the information directly to Pets plus . We absolutely are grateful to both and Angus is recovering well after surgery:) Thank you 🙏

I have claimed 2 times for my French Bulldog in the last 3 years. Both times I submitted the claims were reimbursed extremely fast. The first time our dog was suffering with pancreatitis. Sent off $1200 with all the appropriate documentation fro our usual vet and was reimbursed with no issues what so ever within a week. Just had another very large claim Dec2023. Total was over $12k due to emergency cervical spine disc removal (IVDD) at an emergency hospital by a team of veterinary neurologists. Again I submitted all supporting documents and within a week I was reimbursed the amount based off my policy limits and deductibles. No hassle no problems. My monthly premium is not outrageous and have never had any trouble at all with my Pets Plus coverage. I would absolutely recommend them.

Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days. Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.