Pets Best | Pet Insurance Review

STOP RE-auditing multiple times per year. Pets Best is constantly making changes which increases the pricing and because you all are following the law, you are secretly ripping people off behind their backs. Because this is pet insurance and some of your customers fur babies have pre-existing conditions, it’s difficult to leave Peta Best to find competitive rates. We are now pigeon holed with our animals pre-existing conditions to stay with our policies Because we are long-term customers and leaving would raise the rates even higher.. What you are doing is immensely affecting your customers budgets to help their pets, and you should be ashamed of yourselves for allowing politics and bureaucracy to rip off, loyal, long-term customers with sick pets that trusted you to help with our families in mind. Stop re-auditing your policies, forcing pricing increases constantly.

I called after I had made a claim for my dog and Pets Best forwarded a payment to my account not even 1/3 of the amount I spent at the office visit.I took out extended coverage of pet insurance when I first signed up for reimbursement of 85% of what ur bill is .Check this out 2024 received what I was to receive.. 2025 the excuse was I didn’t take her when new coverage was infect so I didn’t receive the amount I got in 2024.2025 just submitted claim this time we only pay a certain amount wellness visit..I am furious and give them a one star.. I plan on calling back Monday to get a supervisor or corporate because I don’t know who is playing games .What the since it makes to have reimbursement insurance with not only paying increase fees every year our pet ages.???I was givihg Pets Best great review to my family to purchase their insurance .Hell no

My dog needed medically, necessary repeated procedure. She needs her anal glands to be expressed once a month due to a unique problem that she has . I was told by Pets Best that if my Vet sent a letter saying this was a medically necessary procedure that it would be covered. I submitted that letter from my Vet.However, it was not covered, and it won’t be in the future is what I was told.

I haven't been overly pleased in my latest experience as I had to chase a lot of it. I feel like I did all the work and nothing was done on their end. This had to do with chasing reimbursment.

I have two pets insured with PetsBest. The only reason I chose 2 stars over 1 is because one pet's claims process has been smooth, however the other pet's claims process has been a disaster. You'd think one pet's good experience helps, but it doesn't. It only emphasizes how horrible the disparity is in the experience I'm having - and how wildly inconsistent the quality of adjusters. My pet's claim has been going on for 52 days. I'm currently in the appeal process and PetsBest is asking for information they already have in the file, I can see it from the customer portal. They are threatening to close the appeal if information is not received within 15 days - again, they already have this information! Also they cannot calculate time periods. They asked for records dating back 18 months, which in my case would be 8/11/2023, but the date they are stating in their emails is 6/1/2023. Seems like they're going for a "Gotcha! We didn't receive the necessary information". But this is also erroneous; I can see records in the file dating back to 2021. Talking to Customer Care representatives is like talking to a brick wall. I receive incorrect and unhelpful information. Talking to a supervisor was not better, empty apologies with no escalation of the issue. I never receive email replies from customercare @petsbest.com. Conversely, I'm drowning in automated emails. If anyone at PetsBest actually cares to receive my feedback and consider improving processes, I have a full log of how my experience is going.