Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,549

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Heather Broxson

We really like Pets Best

We really like Pets Best - our dog is almost 5 and we've had her insured through them since she was about 6 months old. The only time they have ever turned down a claim is because I forgot to include a receipt showing we'd paid! The peace of mind knowing that we can take our problematic doodle to the vet when needed and not worry about the cost is worth the monthly fee we pay.
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5

out of 5

POSTED: | BY: Carmen Rotz

Very easy to file a claim and payment…

Very easy to file a claim and payment was issued immediately to Care Credit. Love the convenience
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5

out of 5

POSTED: | BY: David Jarvis Jr.

Very good service

Very good service, fast pay excellent customer service and nice, friendly support people if you ever need to call them.
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5

out of 5

VETERINARIAN: Animal Alley Veterinary Hospital

POSTED: | BY: Emily

Pets Best is awesome

They always make it so easy to make a claim! I just submit my vet receipt and they send me a breakdown of what is covered and what isn’t. My dog has allergies and is on injections and pills for it. I recently got her allergy tested and started immunotherapy drops and they covered a lot of the testing and the medication!
5

out of 5

POSTED: | BY: Chrissy

I have had 3 pets insured with Pets…

I have had 3 pets insured with Pets Best and so far my experience has been great! As pet parents we always hope we don’t have any major health issues and vet expenses, but I recently had this happen with a young dog and it has been stressful. Pets Best has helped make the situation much less stressful since I didn’t have to worry about vet bills and I’m so thankful for that. I will never own another pet without insurance.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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