Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Carl

Excellent Service - Full Recommendation

I have known of horror stories with respect to pet insurance. I have a close relative who had insurance with another company. The terms were far more complicated than Pets Best and excluded just about every incident known to man (or pet). He had an incident with his English Bulldog. The claim took several months to process and the reimbursement was insignificant to the overall claim and did not agree to the terms on the face of the policy. My great dane had a very serious incident. I received detailed emails explaining the stages of the review of my incident by Pets Best. The claim was processed and I was reimbursed in 2.5 full weeks (not just business days). The policies are fairly simple to understand and I recommend that you understand the exclusions prior to obtaining insurance from any provider, but Pets Best does fully comply in a timely, caring and professional manner to the provisions of its policies. Again, the policies do not require a degree in nuclear physics to gain an appropriate understanding of the terms. I recommend this company 100% for anyone trying to hedge against the expensive situations that unfortunately occur with animals, especially Great Danes!
5

out of 5

POSTED: | BY: Angel

The Best!!

Our Standard Poodle is very healthy, but things do happen and with Pets Best Insurance we never have to worry about the cost. The online claim process is super easy and we usually get the claim process and money back within one week! We have tried other insurance companies in the past with our other dogs, but Pets Best is by far the best and most easy to work with.
5

out of 5

POSTED: | BY: Deborah

PLEASED!!

This insurance has proved to be very good. When you call, the people are very friendly and helpful. They pay promptly and a significant amount. I feel like I am getting good coverage for the amount I pay monthly.
5

out of 5

POSTED: | BY: Cindy

Quick action

I was pleased at the speed with which my claim was processed. I spent more time working out how to submit the claim, having never done it by computer, than the time it took to process.
5

out of 5

POSTED: | BY: Mary

Very happy with Pets Best!

My baby had a dislocated disc and fortunately i have pets best insurance, they gave me 80% of what i paid less the deductible in 1 week!!! talk about being fast!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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