Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Louisa

Senior Pet

I have a senior pet who is in great shape. With Pet's Best Insurance I am always assured that I can keep him well!
5

out of 5

POSTED: | BY: Sarah

I HIGHLY recommend Pets Best!

My best friend, Dulcey, needs knee surgery and I wanted to be sure she was covered and also wanted to see about getting the vet paid directly to help me manage the payment. I am always so impressed that Pets Best is not only great about honoring their policies, but show real caring about our pets! Now I can get on with helping Dulcey get the care she needs and get back to playing! I had the same wonderful experience when my last dog, Ralph, needed treatment for his cancer. SO grateful for Pets Best's financial and personal support when my pets are in need. I recommend them to EVERYONE!
5

out of 5

POSTED: | BY: Caki

Great Customer Service!

I always have a good experience when I call, everyone is knowledgable and SUPER friendly!
5

out of 5

POSTED: | BY: Robert

Saved our Greyhound from Cancer

Pets Best process is so streamlined and fast! I have been so impressed with this company in the past and I am even more impressed now! They have made it possible for us to afford to give our beloved greyhound Shadow excellent cancer treatment. He would have been lost to us by now but instead is thriving and happy! THANK YOU Pets Best!!!!!!
5

out of 5

POSTED: | BY: Rae

Greyhound rescue with osteosarcoma

My 8 year old rescued greyhound has been diagnosed with osteosarcoma. I was submitting claims for her treatment and need help with the download process. I received payment very promptly which then paid for Hailey's next treatment. So far, Hailey is doing well. The cancer was caught in a very early stage as an incidental finding on an x-ray of her other front leg. She had no symptoms yet. We are hoping to extend her life with no pain. I know it is not curable, but the cancer was found before it usually is. So far, her blood work has come out perfect before each treatment. She has completed 3 of 6 potential treatments.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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