Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Herbert

Pets Best is WONDERFUL

While I understand Pet Insurance is a business - PetsBest has been nothing short of wonderful when it comes to Nittany's health. Sadly, she has Epilepsy that requires constant care but she is nonetheless a loved member of our family. We are grateful for the great customer service, compassion and support we have received from Pets Best over the past 7 years. Nittany sends her thanks as well!
5

out of 5

POSTED: | BY: Jacquelyn

Wonderful Company!

Our dog was diagnosed with IBD in 2011. Since then Pets Best has been WONDERFUL!! It was difficult to get him stabilized initially and he was in and out of vet offices. He is stable now and Pets Best has not only been quick with claims, but also very kind every time I have called. I always recommend Pets Best to friends.
5

out of 5

POSTED: | BY: Kris

Fantastic Company!

Pets Best has been fantastic! They are extremely prompt on payment on claims. They are more expensive than some companies, but they reimburse so much more. My 19 year old cat recently passed away and I submitted the claim for the cremation. Not only did they promptly pay it, the took care of cancelling my policy without me having to make that difficult phone call. And they sent me a nice card. I strongly recommend this company. They're worth the extra cost!
4

out of 5

POSTED: | BY: Deanna

Hidden copay

I like the insurance and the ease of filing claims and the prompt attention, But I have the coverage of 100.00 deductable 80% repayment. BUT was not aware of the copay also which took away from my claim.
5

out of 5

POSTED: | BY: Terri

Satisfied Customer

I've had Pets Best insurance for years and they have always been courteous and friendly people. They would always take the time to explain things and even offered ways to save money. Up until lately when they were bought out, even their pricing was reasonable. With the new company I found the new rates very unreasonable, almost unaffordable, however, the people remain courteous and friendly, thank goodness. My claims were always processed in a timely manner with clear explanations. They are #1 for customer service, however, they rates are too high. They even sent me a card when my beloved Chico passed away.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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