Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: PJ

It's Right in the Name: Pets Best is THE BEST

What can I say about Pets Best? When our beloved dog, Boomer, passed away, they helped with everything. Easily processed the very expensive cancer treatment claims, and directly deposited the funds in our bank account. They were always kind and helpful. They never dropped the ball once. After Boomer's passing, they were very nice to call with condolences. Our new dog, PJ, has been covered with Pets Best from the beginning. He's a young dog with few health issues, but whatever it is - this month it was a bout of conjunctivitis -- Pet's Best quickly and efficiently processes our claim. Pet's Best is THE BEST. No question. I tell everyone to get their pet insured, and to get it with Pets Best. OH! And the rates are ridiculously reasonable. You cannot ask for more. I wish more companies - including MY insurance company - were as competent as Pet's Best.
5

out of 5

POSTED: | BY: Russell

Bladder Stone Detection

The claim was for an ultrasound exam, to determine why my cat was urinating outside the box. It was processed promptly, and the payment was as expected.
1

out of 5

POSTED: | BY: Loretta

Poor coverage... read fine prnt.

My dog is covered for illness and I keep up with rountine care, testing, and vaccinations. We got our dog one year ago from rescue shelter and he was heart worm negative. I have kept up giving him Trifexis . With yearly updates, i found out he was positve for heartworms. My vet tells me that sometimes you can get a false negative ??? Pets Best tells me that heart worm treatment is covered on routine/wellness care ONLY and will NOT cover his heart worm treatment. I am sorry, my dog contacted heart worms when I did everything right and is no longer WELL. He is recoveing and will be looking for another insurance!!!!! My vet has given me some recommendations.
5

out of 5

POSTED: | BY: Sally

Keeping old dog in the best of health

My 10 YO German Shepherd has on going health issues (e.g. pyoderma, hip displasia and low thyroid function)that require constant care (and sometimes expensive medications) to keep him comfortable and healthy. Pets Best is a valued ally in keeping my Gunnar a happy boy!
5

out of 5

POSTED: | BY: Sally

I tell complete strangers about Pets Best!

Pet's Best provided excellent service and quick reimbursement. I gladly pay the premiums because am always confident that I can afford the vet care my german shepherds need.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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