Pets Best | Pet Insurance Review

I learned about and purchased Pets Best for my dog and cat because I work for Farmers Insurance, and they have partnered with Pets Best to better serve our clients needs and offer this added protection. Working in insurance, I know it's something you expect to pay for and hope to never use. I never expected my dog would be diagnosed with osteosarcoma (bone cancer) less than six months later. :( I submitted the claim and they got to work on it within a few days. Unfortunately, to no fault of their own, my primary vet took quite a while getting vet records to me, which delayed the claim. But every time I called or emailed Pets Best with questions, they were easy to reach and very friendly. My claims have been paid promptly and correctly for my policy. I had my reimbursement within about 4 or weeks of filing it, but over two weeks of that was due to my vet delay. Assuming this kind of treatment continues, I plan to have every pet insured with them for life. Thank you Pets Best, truly. My dog wouldn't have received the aggressive treatment without this policy. Forever grateful for that!

I have used Pets Best for the past 2 years or more for my rescue dog. She's a mix with a lot of Cattle Dog in her, so you can imagine how much trouble she can get in to! When I first adopted her, she had to have a tooth extraction due to decay (presumably from her time living on the streets before she was found). Pets Best wellness coverage reimbursed me a portion of her tooth cleaning, and clarified the reasoning for the partial coverage. More recently, she was attacked by an animal while outside in Kentucky farm country. We just moved here. She needed an emergency vet procedure to clean out the wounds, receive sutures, and have a drainage tube inserted. At $800 out-of-pocket, I am SOOO happy with Pets Best. I submitted an itemized receipt along with her emergency vet discharge summary with my accident claim and a few days later had my response. Pets Best covered about 70% of the charge (Out-of-Pocket cost less my Co-pay and my Deductible). It very clearly explained what was covered and what was not. I received a check in the mail shortly after. Fast, no hassle claims! Love it! PLUS! They offer an on-call vet phone service through one of their partners for 24/7 question support. I have made numerous calls... How runny is too runny? Should she be sleeping so much? Why might her leg be sore? Do I need to take her to the vet? And so on. Overall, very pleased!

Our 5 1/2 year old Golden had to have a tumor removed which put us under awful stress. But I came home filed my claim and was notified very quickly of the claim being accepted, so the money worries were put to rest. Thank you

I have been very impressed with Pets Best! When my dog was attacked by an animal a few weeks ago I had to rush her to an emergency vet (my vet isn't open on weekends). Knowing that the expense would be covered in part by insurance really put me at ease so that my dog could get the care she needed. The claims process was super easy and the response came back a few days later. I was able to receive a hefty reimbursement. The only thing that was a little confusing was the claim breakdown for my share of the deductible. It was a little bit unclear how much deductible I owed verse how much I had already paid (based on annual wellness exams, teeth cleanings, check-ups etc). But otherwise, Pets Best has always been a great experience! Thank you!

Skin issues in my cat. My claims have perpetually been met over 1.5 yrs