Pets Best | Pet Insurance Review

I can't say enough good things about Pets Best and the support they provided during one of the most stressful times of my dog's life. When my dog was diagnosed with an ear tumor and needed radiation treatment, I was overwhelmed—emotionally and financially. Pets Best made the entire experience so much easier. Their claims process was incredibly straightforward, and they covered the treatment exactly as outlined in my policy. There were no surprises, no confusing fine print, and no delays. I highly recommend Pets Best to any pet owner looking for trustworthy, stress‑free insurance. They were truly a lifeline during a very difficult time.

I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!

I am with this company over 6 years now. When they were stationed in Florida claims took about 30 days. Now that they're stationed in New York claims are processed within 2 to 7 days. I love pets best I'm very happy I wasn't coerced into this review I'm very happy that they have my back

Claims processing is easy.

Claim processing time is variable - some are processed quickly and some are not. The coverage is good. Customer service is very difficult to reach and many things cannot be handled online such as cancelling a policy following a pet's death. Then you have to wait on hold for over 30 minutes to get in touch with someone to explain that your dog died.