Pets Best | Pet Insurance Review

"My dog has masticatory myositis which is an auto-immune disease. The treatment is prednisone. Right now she is seen monthly to adjust dosage per her improvement and, luckily, she IS improving. We're hopeful that we can discontinue prednisone altogether soon. It is easy to file through Pets Best and they keep me abreast of status if things seem to lag behind, and they always come through. The lab test to confirm the disease was extremely expensive and the ongoing checkups and medication costs add up. Pets Best has done a lot to alleviate those expenses. Hurrah for Pets Best Insurance."

I had Pets Best ins. since my puppy was a young pup. I did not have to use the ins. very often, but on a late night in November of 2025 I had to. My 3yo was showing signs of distress and I rushed her to our local emergency vet hospital. The Dr. advised me she needed emergency surgery. Knowing I had the ins. I said do what you have to do. I would have done ANYTHING for my girl, but when the clinic quoted me $21000.00 I was a little taken back and if I had not had the ins. I dont know what I would have done. I did not have to get any pre-approval from the ins. I found out that she had an inoperable blood cancer and with the surgery and chemo treatments she only had about 6mo. The chemo was started and every bill I submitted was not questioned or refused. It was a complete relief. Unfortunately My baby succumb to the cancer only 3 mo. later, but it was 3 mo. longer than had we done nothing. I encourage any and every one to invest in this and Pets Best did GREAT by me.. Thank You.

You can NEVER speak to a live person unless you're willing to wait 30 minutes, not even chat as they don't give you but a few options, and guess what's not one of them? If you guessed cancellations, ding, ding, ding!

Hands down the best decision we made to help care for our fur babies! Wish we’d done it sooner. Filing a claim took me 3 minutes and the processing time for reimbursement exceeded our expectations. Couldn’t be happier!

I have had to submit two claims recently. One claim was submitted in December 2025 and the second was submitted in January 2026. The app and website did not work either time. I was told to send an email and my request would be worked on in the order it was received. The first claim was handled within their 21 day time frame. When I sent the second claim I made the mistake of assuming that everything would be the same. It was not. I called after almost 30 days and was told that they can’t find it and I would need to resubmit. I was not confident in that answer so I asked them to look into it further. The representative informed me that they would need to transfer me to a different department but assured me that they spoke with the other department and let them know what was going on. When I was transferred I asked the representative if they spoke to the previous representative and they flatly said no and that ai was clod transferred. So, this means that the first representative I spoke with completely lied to me. The second representative was very helpful and apologetic but I requested to speak to a supervisor regarding the first representative that I spoke with. I was on hold for over an hour and twenty minutes waiting for a supervisor. I was finally told that there was absolutely no one in the entire company that I would be able to speak with to voice my frustrations. I have never been told that speaking with a supervisor is impossible. The representative took down my information and told me that they would try to have someone call me back. No one ever called me back. The blatant lack of customer service is astounding. I am waiting for my claim to be complete so I can cancel my policy and move to a company that actually values it’s customers.