Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,566

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Marge

You always come through

As usual, you always come through. I understand the large volume and the time consuming claims. Hopefully that will not always be the case. You do an awesome job otherwise.
5

out of 5

POSTED: | BY: Billie

Runs smoothly

I truly wish people medical insurance ran this smoothly!
5

out of 5

POSTED: | BY: Jeff

Very easy claims

Very easy claim process.
5

out of 5

POSTED: | BY: Marisa

Pets Best never hesitates

Our dog got really sick all of a sudden and we had to take him to the vet last minute. Pets Best never hesitates to help in emergency situations, I don't know what we'd do without them!
5

out of 5

POSTED: | BY: Christine

Finding a insurance for my poodle

I had never really knew much about insurance for pets, I alwys figured it would not be worth all the hassle! Boy was I wrong!!! Mr. Vincent my toy poodle is my very first baby ever,I was illiterate to anything that had to do with pets!!! I got him at 3 months old with all paperwork and assumed OK THIS IS IT.... once he got sick and I got a bill of 718.00 i could not believe it!!! I began doing my research and after reviewing and speaking with almost any insurance company I found, Pets Best was the only one I felt comfortable and completely at ease. They answered all my questions and stood on the phone with me for almsot an hour, exploring what would be best for my buddy. Finally they found the perfect one for us!!! Since then I've used the policy 1 time and OMG!!! that was the really the time I was truly grateful I had choose Pets Best!!!! My claim was started and taken care of within 4 days!!! My reimbursement check was sent direct deposit and it BOOM DONE!!!! they were with me evey step of the way and really cared about his wellbeing not only HIS POLICY NUMBER!!! Def the insurance to choose when getting the best for ur lifetime friend!!!! They give us unconditional why not give it back!!!! You guys r the best!!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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