5
out of 5
POSTED: | BY: Randall
An outstanding experience
An outstanding experience. Pets Best stood by us through very difficult times payment is always prompt. Excellent.
4.9
out of 5
Number of reviews 15,566
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Jeffrey
I've told all my dog friends
I used to have Nationwide insurance on my dog Isabella. The service and turnaround time were absolutely horrible so I switched to Pets Best. Your service is SO MUCH BETTER; easier to understand, the phone app is a joy to work with, the turnaround time to process my claim was wonderful. I've told all my dog friends about Pets Best. Thank you so much for your service!
5
out of 5
POSTED: | BY: Trish
Highly recommend!!!
My first experience with pet insurance. I did my homework and Pets Best seemed like the right choice and I was correct. Easy claim process and speedy payment right to my bank account. Highly recommend!!!
5
out of 5
POSTED: | BY: Linda
Called about a claim
I called to have part of my claim submission removed since I was returning it. I called just a few hours after submitting my claim, but the claim still paid with the item I returned, resulting in another call having to be made. However, I have since submitted two small claims which should cover what I needed to pay back. I'm sure it will all work out just fine. I was pleasantly surprised at how quickly my claim paid! Very impressive. Both times I have called I have been treated very nicely and in a very professional manner.
5
out of 5
POSTED: | BY: Catherine
Enabled us to give our pet the best care
Peanut was in heat and had started eating smaller meals. After approximately 4-5 days, she stopped eating. She was not her usual happy self - she had become mopey and lethargic so I called the emergency vet and let them know of my concern. I had an appt with her reg. vet the next day but luckily they told me they were concerned about her glucose levels due to her not eating. After we brought her in, they determined that she had a pyometra. The surgery was a success and she has now recovered from her ordeal (minus some of her shaved fur!). Her stitches were removed two days ago. I'm so happy that we caught the problem in time - I shudder to think what might have happened if we didn't. Peanut is my precious child - thank you so much for enabling us to give her the best care possible.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.