Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Irene Conforti

Beware Pet Parents: PetsBest is a Cruel Company

Truly horrified that I purchased insurance from such a heartless company. I would truly encourage any pet parent to avoid PetsBest for the sake of the care of their pet. I am not just disappointed but astounded by the cruelty.
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5

out of 5

POSTED: | BY: Tara

Pets Best is the BEST!!

Our 2 y/o cat suddenly started crying out in pain one afternoon which resulted in a visit. Two visits, a procedure and hospital stay later for bladder stones, I have been shouting Pets Best's praise from the rooftops. We could t have gotten him the help he needed if we didn't have insurance. The claims process, communication, and payment is easy and straightforward. Thank you!!
5

out of 5

POSTED: | BY: Renee

Thank you🐾

Apollo was diagnosed with EPI last July. It was a scary couple months from when he first started getting sick to when he was diagnosed. It's still a difficult disease to manage, but Pets Best takes all the financial stress away. We cant thank you all enough - without the enzyme supplements you cover for him, he wouldn't be able to live. Thank you💛
5

out of 5

VETERINARIAN: Bulger Veterinary Hospital

POSTED: | BY: Corinne

Satisfactory

It absolutely no problem filing a claim for my pets wellness visit. I also carry emergency for my pet as well. I think the price is is reasonable I think the reimbursement is reasonable as well. Everything is super simple. I’m able to submit stuff through my phone to make it easier. Everything is told to you upfront. My pet insurance isn’t accepted through the vet so I have to submit the claim after I pay, which was stated ahead of time and I had no problem getting reimbursed super simple great experience..
5

out of 5

VETERINARIAN: Village Animal Hospital

POSTED: | BY: Daryl

Efficient, Fair and Transparent

The Pets Best claim experience has always been efficient, fair and transparent. We really can't say enough good things about the company
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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