Pets Best | Pet Insurance Review

I filed the claim in my phone app. It was very fast and easy. I had the refund in my checking account in a couple of days! Easy peasy!

I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!

I had an emergency with my dog. Expenses were growing and still ongoing and although I had insurance I worried about the claims process which I hadn't used yet. My expectation was that I would get the typical responses expected from any insurance company that very little would be covered. To my surprise the process was simple, no arguing on coverage and Pets Best held up their end of the bargain! I'd recommend them to anyone!

My dog had no Cartlidge in his knees he needed surgery. The surgery was close to $7000. The insurance paid 80% with no problem and I got the check put deposited into my account within three weeks. What a blessing.

We have a 6 year old 7 lb shih tzu who we had to take to urgent care due to an irritated eye which turned out to be an ulcer due to dry eye. After trying to treat the ulcer for 10 days w pain meds, ointment and oral and topical antibiotics her eye ruptured. We decided to spare her any more emotional trauma and possible damage to her kidneys/liver from medications necessary to save the eye. She had lost all sight due to the rupture so we opted to have the eye removed. She recovered fully in less than 2 weeks and was back to her happy energetic self. When I had all the bills together I was worried it was going to be more stress on top of everything we had just gone through submitting claims and having to possibly fight or argue with the insurance and it was so simple. Once I figured out how to upload the claims they were all processed and paid by direct deposit in less than 2 weeks. Pets Best sent emails informing of status and updating me at every step. I am so grateful to all the vets and techs and so very thankful Pets Best was so easy to navigate. My baby is perfectly happy and is the cutest little pirate around!