Pets Best | Pet Insurance Review

I am so disappointed with Pets Best;they sold me a policy in bad faith. I was deciding between PB, and Trupanion. When I spoke to the PB representative, I explained that my puppy had 2 issues, that cost a lot of money, and that is why I wanted to get pet insurance. I was upfront about every detail; I was told that as long as it doesn't happen again, in the first 3 days, after signing up, we would be covered. Unfortunately he had to have surgery within the first month, and they denied my claim, stating something that was never sent to me, until after I signed up with them. One of their selling points was that they settle all claims, within one week; it took months for the first claim. Then they said, that the first claim can take longer, but all claims after will be with 1 week. I asked why they didn't pay a different claim, which they said was direct deposited (I never gave them my bank info, or signed up for direct deposit (another lie). I have one more pending claim, from 1/12, which is going on 5 weeks; still haven't heard anything. I emailed them, outlining all the above, in great detail, and asked what they are going to do, to restore my faith in Pets Best. GUESS WHAT - NO RESPONSE . They haven't paid one single claim, but they had no problem billing my credit card, for the 2nd payment. I also told them to listen to their phone recording, so they can hear exactly what I disclosed, and the reply I got, from their representative. I write a lot of GOOD reviews; this is not the norm for me, to complain about a company. This is justified. STAY AWAY FROM PETS BEST

Pretty disappointed with how long it takes to resolve a claim. And really upset that because we had two issues with same incident you are able to alter the terms of my contract for it to be excluded. Makes me wonder why I even have pet insurance.

I recently got a policy with Pets Best and filing claims couldn't be easier and the response was fast. The option of direct deposit is a plus. Speaking with a representative is fast hardly any wait time and they answered all my questions! Very happy i got a policy!

Awful. Save your money and go elsewhere. Will have long wait times, I had to wait over a month to hear back on my claim.

I have an almost four year old french bulldog who has a few health issues, one of which is recurring aspiration pneumonia. This diagnosis has rung me up some serious vet bills but Pets Best Pet Health Insurance has saved my buns with bills. They process claims and reimburse you in a timely manner. You may have to wait a few weeks but I know people who have to wait months for reimbursement and the amount is no where near what Pets Best will reimburse you. I'm a real customer with a real dog who requires a lot financially and she wouldn't be here, and I would be in serious debt, without Pets Best. Thank you Pets Best Pet Health Insurance!