5
out of 5
POSTED: | BY: Liane
happy dog owner
Happy how easy it is to send a claim.
4.9
out of 5
Number of reviews 15,566
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3
out of 5
POSTED: | BY: Danielle
Took forever for my refund
I filed two claims almost 3 months ago, and I have probably received 10 emails, some saying my claim was denied, and some saying they had yet to receive my records. Then, I received an email saying my claim was denied, and the next day, there was an email saying my refund was on the way. Took forever, and was very frustrating. Not a smooth process at all.
5
out of 5
POSTED: | BY: Judy
Mostly good
Very easy to file the claim. Took quite a while to hear the result and no l didn't hear much during the time between when the chain was complete and when I found out it was finished. I did get one email telling me the process was slower than usual because of high volume. Over all quite satisfied. Thank you.
5
out of 5
POSTED: | BY: Amanda
Normal claim
It did not take too terribly long for my.last claim to be paid. But normally it takes what feels like an excessive amount of time to pay. This is what normally happens. I'm glad y'all pay them but the process takes too long. Maybe there need to be a few more employees. Heck, I'd work for yall. Everyone seems pretty nice also.
5
out of 5
POSTED: | BY: Darryl
There for us
With the scare of a lifetime seeing Bella chewing on a bag that contained my sons medication. First thing was how did she get it, and what was it. Called our vet and told them of situation which they had us call poison control. They instructed us to take her to vet. The vet did everything in their power to make sure Bella would be ok and she is fine now. It was very pricey for them to keep her and with overnight stay, but with pets best ins we will still be able to have Christmas presents. Best of all with healthy Bella to share with us. Thank you Pets Best for being there when we needed you.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.