Pets Best | Pet Insurance Review

I have a 11 years old Jack Russell. Jack Russells are known to have intestinal problems so I started insurance immediately with Pets Best in 2010. I included the Wellness plan.It helped with his yearly checkups getting a portion of the money back. For the last 5 months my baby has been going through doctor visits medication for diarrhea allergies just a ton of symptoms.Ultra sound finding Cancer in stomach.My Vet said it was a continuing problem since December and thats why we did the Ultra sound. Everytime I submitted a claim I was advised it would take a few weeks for reimbursement. OK,I get that with Covid but I have put out over $1000.00 since this started and all claims came back saying they are single incidents and I am still paying my deductible of $500.00. I need an explanation, I spoke to a representative a month ago and she was kind,took my concerns but never got back to me. I pay 51.60 a month for This insurance. Multiple that by 12 and x11yrs(close to $7000.00).Got a first payback from The Ultrasound around $200.00.I paid $460.00,plus The blood tests alone are $129.00,and they will be reoccurring every 2 weeks,medications plus vet prescription food. I have a $2700. limit per incident. This is my 3rd request for a callback. I can't make a recommendation for Pets Best if you don't cover my expenses, now when I need it. Sincerely

Pets Best does ok with claims. Why when I call Pets Best I can wait on hold for hours and no one picks up. Worst than calling the IRS. This to me is a big problem

Pet's Best always finds a loophole as to why they can not cover something. It is ridiculous. Our vet has been trying to contact them to contest what they erroneous labelled a 'preexisting condition' for almost a year now and has not been able to get to a live agent, nor has she gotten a call back after her messages. My husband and myself have also left messages and received zero response. On top of that, the little they do cover takes months to complete. I would not recommend Pet's Best. We will not be using this company for any future pets.

Easy to file claims. Payment received fairly quickly. Customer service is prompt, courteous and professional. No big menu to go through before talking to a knowledgeable representative,

I DO NOT RECOMMEND THIS PET INSURANCE TO ANYONE!!! I have called numerous times to try to find something out about the misinformation they wrote on all 3 EOB claims. 55 minute hold was the 1st time and 35+ minutes were after that. Their recording says they pay within 15 to 30 days. HA HA! THEY accepted my claims MARCH 23, 2021 and this is May 13, 2021. I received a SMALL amount from 1 claim. I could have saved my premiums and had more!!!! Don't waste your money or time!