5
out of 5
POSTED: | BY: Marilynn Gardner
Easy to do business with.
Easy to do business with.
Read more on Trustpilot
4.9
out of 5
Number of reviews 15,566
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Elizabeth
Horrible time first claim with pet best
I have several beloved pets in my life and usually go to UC Veterinary Hospital in Davis. I review several insurances and selected pet best because its affiliation with carecredit. This last has been tremendous help. Sadly this last Dec Veronica got a tumor removal, and jan 1 Bonny got her stomach distended due to gastritis. She was so scared for the fireworks, and she was hospitalized for 1.5 days.
I paid the hospital and then I was out of the country for 3 weeks when petbest needed proof of payment, documents I submitted but they questioned. Because it was only me that need to call UC Davis and get a second proof of payment all got delayed. As up today I still getNO news on the tumor removal from Veronica ($569). They emailed several times asking for proof of payment with Bonny and I keep emailing them back that I am out of the country. Today they called and again I complain to them and in fact the agent says that now the 45 days will be longer because I did not send again the proof of payment.
I got this insurance because its related to care credit that I am fun off, but if in the first claim since I got the insurance in June I have several problems with 2 claims maybe it is better to find another pet insurance as I want to be taking care of my beloved pets.
2
out of 5
POSTED: | BY: Tony G
Still haven't received my reimbursement…
Still haven't received my reimbursement so hard to leave a review .....
5
out of 5
POSTED: | BY: Frank Campana
Pets Best Working Hard for Me
Pets Best continues to process claims without lots of questions. Very satisfied customer with 2 policies.
5
out of 5
POSTED: | BY: Tiara M Cooper
I searched and searched!
I searched and searched for a good pet insurance. Who knew this would be sooo hard. After comparing all things pet insurance, pets best is the best option for my pup. From accidents to illness but for me it’s the wellness add on. We spent 250 on our pups first visit and his first shots.. pets best got us back 163! Im so grateful for them. Plus their customer service is 10/10. I got a representative on the phone quickly and she was very knowledgeable! So thank you pets best! We will recommend you to all pet parents!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.