Pets Best | Pet Insurance Review

Read the fine print! I've been a customer for years and when I finally needed insurance to help, I was left on the hook. I took the cat for her annual checkup and dentistry appointment, unfortunately she needed an extraction. I thought I was going to be fine as insurance should have covered it. But, as stated in PetsBest's policy: "your Pet's teeth must have been cleaned and examined under general anesthesia by a Veterinarian in the thirteen months before the date of service for the Periodontal Disease claim". Her last examination & cleaning under anesthesia was 14 months prior thus my claim wasn't covered. I barely missed the window by just a bit and now I'm left on the hook for the ENTIRE bill. What a shame, unless you're putting your pet under anesthesia on a yearly basis (not a great idea if you've an aging pet), it's very possible that you'll miss the window to file claims as well. It feels almost unreasonable that they set these strict criteria for coverage. I did find the process to submit a claim rather easy though, so I'll give them that. 1.5 stars --------- In regard to your reply, Thank you for responding. However, this boiler-plate response is representative of my qualms with the company policies. My pet was indeed free of any signs of Periodontal Disease prior to the Policy Effective Date and waiting Period. And since the age of three, my pet's teeth have been cleaned and examined under general anesthesia by a veterinarian routinely. However, this last date of service for the Periodontal Disease claim where an extraction was necessary was 14 months ago and thus missed the mark just barely. I feel that your policy of 13 months is set to give minimal leeway to patients and deliberately absolves you of your responsibility.

Bought the insurance for my new pup took him in for his first wellness exam they paid half of the claim submitted they forgot to reimburse me for the office wellness visit which was one of the main selling points on their program I’ve given them three weeks and notify them and give them three weeks it’s been three weeks I haven’t heard anything from them yet called again today and their team still hasn’t reviewed it yet as my first interaction with progressive pet insurance I would not recommend them to anybody else if they can’t handle something simple like this I can only imagine if it was more complicated scenario

i have had pets best for 5 years now and we have tried a few claims though the years for our pooch. from injuries to cleanings...always a reason for them to decline - not one claim has ever been paid. I am cancelling and finding a new provider, would recommend avoiding them as they are a scam.

This is the second time I've insured with Pets Best, once for my Pit that lived to 17 and now for three others. I feel a little guilty because a legitimate claim approved by Pets Best is costing them more than my monthly premium. In other words, they keep their word. It all balances out because my last dog lived a long super healthy life. Dogs don't live forever, unfortunately. But you can bet as long as I'm alive, I'll used Pets Best for all of my babies.

I recommend PetsBest to everyone I know that has animals. Best investment I’ve made for my cat!