Pets Best | Pet Insurance Review

The company is responsive and straightforward. Always requests more time to process the claims. Only reason why it is not a 5*

My sweet dog needed emergency overnight surgery. My vet gave me the necessary information and I filed a claim with Pets Best online. The process was very easy, and Pets Best paid the claim promptly. My pup is healthy and fine now, and I'm really happy my dogs are insured with Pets Best!

We were covered for everything that I expected from the agreement that I signed. The only downside is a slower claim review and reimbursement turnaround time, but for the monthly rate I think this is great coverage that is affordable.

If I could give them zero stars I would! I have had my dog covered by Pets best for about 3 years. Never had any real issues until recently when I found out my dog had a heart murmur & needed an echocardiogram. I sent in so much documentation as did my Vet (who has been my vet for 20+yrs). Closed my claims because I didn’t have the correct info which was complete BS - said they could not read the payment. Kept waiting for payment & after 7 weeks told me it needs to be paid in full before they can process it. Why not tell me that the 6 other times I called & spoke to someone or the 10 emails I sent. I just had my 4th breast cancer surgery so have not been able to work & told them that things were really tight & I needed them to reimburse me what should be about $1500 & keep getting a different answer. Its in the queue for payment- - its being reviewed for payment- today I get its going to be made a decision on in the next 24-48 hours - WHAT?!!!! its been 10 weeks now & here is the kicker - you only have 90 days to deal with your claim & then its closed for good! Its an absolute scam! I will be contacting every vet I know with a detailed letter letting them know what is happening along with a printout of the complaints on this website so they can be aware NOT TO EVER SUGGEST THEM! I will also be contacting my attorney as well as the ASPCA & my attorney general. This is absolutely not ok. I am about to be evicted because they won’t pay a claim that has been valid & I have never been late with my premium which was $148 a month up until 3 months ago right before I knew about the heart condition - I had to lower the coverage because of my health situation & my financial crisis. They are incompetent & full of one excuse after another. They should be closely investigated & I will be starting the lead on finding out more to prove I am correct with my documentation & proof. I am EXTREMELY detailed & I recorded all of the calls as well! Also after going to the Consumer Credit website & seeing all of the other terrible reviews especially having to deal with other echocardiogram patients I realize I am not alone which just makes me sick to my stomach. I’m already struggling with my cancer & now have the stress of their shenanigans & my son(dog) also having heart issues is really just despicable! SHAME ON THEM!

Pets Best has Literally saved our dogs life - Getting this insurance was the best decision I've made in years!