Nationwide | Pet Insurance Review

I got vpi because I wanted to insure my ferret. I filled a claim, let's say its been almost 2 months now and I still haven't received my money back. I filled the claim then they say we cant help we need medical records from the past. I submitted all I had and they said I had to wait for my claim to be resubmitted. The csr did not know when I was going to be able to get my money back

In my experience with Nationwide, they do anything they can to prevent paying claims and bury you with paperwork in the process.

We just submitted our 2nd claim via email. The first one was submitted and we received our reimbursement within 10 days.

Our dog had to be checked for a leg injury, without any communication VPI denied the claim. Later he was stung by a bee and VPI denied the claim again. When I called to ask why, they explained they will not pay ANY claims until they have his full medical records. Would have been nice, had they told me that to begin with. DO YOUR RESEARCH, there are many other companies that appear to provide less restrictive coverage at better to equivalent rates. As soon as I wrap up the current set of claims (~ $600.00) .... I AM FIRING THEM!

Being partner of VPI pet insurance is one of the WORSE DECISION that anyone with a pet can ever make. first, their efforts to discourage you to claim a reimbursement are insuperable, they are so good that you finally put off any other attempt to to submit a claim. I should have canceled my account a year ago when I tried to used it the first time. second, the excuses, which range from we did not receive a document, event if you send the same document, multiple times. Third, in my last attempt to use your services and attempt to claim all my pet visits, even the ones where I felt discouraged to do so, after receiving a email stating that my claims were processed, I just found this that my claims are completed, with of course, no payment at all, which I don't know why surprises me!. and the worse and lowest of everything is that this time they didn't tried to discourage me or even send a notification of why they decided to not comply their part of the agreement, No email, mail, notification or anything. That's insulting and shows the purposes and values of this company.. They just allure you, but what they want is your money. They also updated and messed up my information, who knows with who authorization, but we all know with which purpose, and if they said that they tried to contact me by email, guess who succeeded to do so a couple of days before. I am just waiting to call on Monday to see what will be the excuse now, but was just not able to avoid to write this and make my experience public. I congratulate your marketing team, they are good, but if you catch this post before they delete it, please KEEP YOUR PET FAR AWAY OF THESE GUYS. you just don't know what to expect. There are better options of the market, be smart and don't let that a good advertisement a discount get you on this TRAP. If they are giving you a discount and invest so much in advertise their self is for something, right. GET AWAY OF THIS GUYS ASAP.