Nationwide | Pet Insurance Review

As a new member the first time submitting a claim I had to provide the history/medical records for my pet. Once done the claim was under review and the payment came through. So worth the wait. They have also followed up on his status since he got very sick to make sure I was okay with what was being said and done for his care. Thanks for keeping an eye out on us owners during a very stressful time.

Unbelievably easy to file a claim. Response is quicker and easier to understand than my own health insurance coverage.

The loopholes you take should not really surprise me as an insurance company, but was hoping for more transparency and honesty. No one in their right mind would think that our dog had a pre-existing illness. On top of the fact that you would not even cover the wellness test performed that found the disease. Dogs are tested for heartworms as part of their regular vet check ups and because our test was positive, you just don't cover that either. I gave all medical records upon our first claim which only took 3 weeks. Any claims after that took 6o to 90 days!!!! That's absolutely absurd Communication and willingness to keep your customers informed is non-existent. The only reason we still have this plan is because at this point, it would cost us more to cancel it before the term is up.

When my dog had issues and we went to the vet, Nationwide reviewed the faxed submission quickly and would send an email confirming they received it. They would then send me my reimbursement check within a few weeks. So happy I chose Nationwide to cover my pet at this difficult time.

Have had such a great experience every time I have had to call and ask a question or submit a Claim