3
out of 5
POSTED: | BY: Megan
Unsatisfactory Communication
Our Dog Coulter has cancer. We've submitted multiple claims, and it has taken a long time to get any return. Recently, one of the claims showed up as "complete" as "$0.00" return to us. After I called, I was informed that it was because there were unable to see the invoice. No one had reached out to let us know that (after a month). We are still waiting for a claim of over $2000.00. I am dissappointed that no one reached out just to let us know that they were unable to see the image. That is unacceptable. It has been about 7 weeks since I first sumbitted this claim.