2
out of 5
POSTED: | BY: Molly
Not as great as I thought
Customer Service continuously gets worse with each call, surely not as nice as the sales team!! Claims take a long time! Disputes take a long time! They put a preexisting condition on my dog which is now excluded. It was something that was never diagnosed. Still waiting for the response for that dispute. I tried to upgrade my 1 year old dog’s plan, but they said I have to wait until September (by then the dog will be older and it will cost more)! Not sure it is all worth it....unless and they love to tell you unless, your dog suddenly needs surgery or has an emergency! Will look into other companies as my vet has recommended